Qube — Home of Modern Creatives
Qube Hackney has 4 member studios across production, DJ, content and podcast — all bookable 24 hours a day.
For a full equipment list for each room, refer to the studio descriptions on the Bookings page in the Qube app.
Getting-started guides for the podcast, DJ and production rooms live on our support linktree.
Chat to Quinn in the Qube app or Member Portal. If Quinn can't resolve it, your query goes straight to the team and someone will follow up as soon as possible.
Three things first — they fix most problems in under a minute.
Production rooms
Find your problem and work down the list — most things clear by step two or three.
Setting up and controlling volume+
On a Mac it's plug and play — connect your laptop to the hub in the middle of the desk and you're away. On Windows or Linux, download the SSL 2+ driver first (or SSL 12 if you're in Studio 1 or 6).
Volume is the big blue Monitor Level dial on the SSL interface — right for louder, left for quieter.
No sound from the microphone+
No sound from the monitors+
Sound in headphones but not the monitors means a monitor or cable issue. No sound anywhere points at the SSL or the DAW.
Interface or USB hub not showing up+
Crackle, latency, buzz or dead headphones+
Mics, moving furniture, and switching off+
We have a Shure SM7B available on request, subject to availability — let the team know ahead of your session so we can check one's free.
Rearrange the room if it helps, then put everything back the way you found it before you leave.
Leave the equipment on — someone may be coming in right after you.
DJ rooms
Prep before you arrive and you'll be straight on the decks.
What to bring+
Prep before you arrive+
Use Pioneer's free Rekordbox software to prep in advance — it lets you make full use of the CDJs.
On a laptop, your machine connects through a USB hub or splitter to both CDJs and the mixer. Setup tutorials for Rekordbox, Serato and Traktor are all online.
Before you start your set+
Recording or streaming your set+
Plug your SSD into the computer at the right of the desk. In OBS, go to File › Settings › Output, find Recording Path, press Browse and pick a folder on your SSD. Play something and check for signal in OBS's Audio Mixer panel — the mixer's Booth Monitor knob controls this. Then press Start Recording, and Stop Recording when you're done.
In OBS, go to File › Settings › Stream, pick your platform, then connect your account or enter your Stream Key. Check signal, press Start Streaming — and log out or unlink your Stream Key before you leave. Qube isn't responsible for accounts left signed in.
Always do a test recording first — files that didn't record properly can't be recovered.
Computer & OBS troubleshooting+
Your phone is your key at Canary Wharf, Hackney and Elephant.
Return to the Dashboard using the button in the top-left of the app, tap Unlock Door, then hold your phone close to the reader.
Full written instructions are in our access guide.
Arriving after 7pm
Visiting after 7pm means you'll need an additional card for the out-of-hours side door.
Pick one up from reception any day between 10am and 7pm.
Can't get into your studio?
Have your session time, the name on the booking and the room number ready — our offsite service needs all three to grant access.
Hackney is a self-service site — there's no Community Team on the floor, but help is always close by.
07521 776869
10:00 – 18:00
The Help Desk
Tap the three dots on the bottom-right toolbar of the Qube app and select Help Desk to message us. The team gets back to you as soon as they can.
Our AI assistant Quinn handles a wide range of questions in the app and Member Portal. Anything it can't resolve goes straight to a person.
Message us outside the 10:00–18:00 window and your query is still logged — someone picks it up as soon as they're back online.
Locked out of the building or a studio? That's the out-of-hours access line, not the Help Desk.
5B Prince Edward Road
London E9 5LX
Numbers to know
This line can't grant access or give technical assistance — please only call in a genuine emergency.
Have your session time, the name on the booking and the room number ready.
Your monthly credits reload on the 1st of each month at midnight. They expire in two stages, so you get a little more flexibility.
Expires at the end of the month it's issued.
Expires at the end of the following month.
While credits are active you can book sessions up to 10 weeks ahead. Once they expire, unused credits are removed and can't be used.
Studios cost fewer credits between 22:00 and 11:00. Every room is priced differently depending on the space and its spec.
Each studio's credit cost sits on its image on the booking page in the app.
Open the Benefits section at the bottom of the app homepage.
Need more studio time?
Buy extra credit packs any time via the Shopping Basket in the Qube app. Packs are valid for three months from purchase.
Cancel a booking or move its start and end time in the Qube app up to one hour before the session begins.
Can't make the change yourself, or need a hand? Contact the Support Team via Quinn in the app.
Guests are welcome at your session. As the booking holder, it's your responsibility to make sure they follow Qube's House Rules.
Read the house rules
Book the studio for the full time you need. If you need longer mid-session, extend the booking in the app before it ends where you can.
If you can't update it in time, or simply forget, we do monitor studio overstays. Your booking is adjusted automatically to reflect the extra time and the credits are deducted retrospectively.
We'd encourage everyone to manage their own bookings wherever possible, so your account and studio usage stay accurate.
Not enough credits to cover the extra time? The overstay is charged in £ at the applicable hourly studio rate — which can be up to twice the standard member rate — and collected in your next billing period.
Submit the relevant request form at least 30 days before you'd like the change to take effect.
Once submitted, your request goes straight to the General Manager of your home site, who'll review it and be in touch to confirm the change or ask for anything else they need.
Hackney memberships include Multi-Site access automatically — no upgrade, no extra fee.
To book a studio at another Qube site, tap the three dots in the bottom-right of the app, select your location, then choose where you'd like to switch to.
Getting through the door
Use the Qube app to open the doors, exactly as you do here.
Pick up an access card at reception between 10am and 6pm — plan your first visit inside those hours.
Be considerate. Treat the studios and common areas as you would your home, and leave them as you found them — clean and tidy.
Be responsible. You're accountable for the safety and behaviour of everyone who comes with you.
No under 18s. We're a strictly 18-and-over venue.
Be respectful. Vacate the studio by the end of your confirmed booking. Set-up and pack-down are inside your booking window.
No food in the studios. The communal lounges are there for refreshments and hot food.
Be mindful. Close studio doors fully on the way in and out — for safety, and to keep sound bleed down.
Strictly no smoking or vaping inside the premises — please use the allocated smoking areas (the garden or in front of reception).
Report damage to a member of staff immediately.
Pets are allowed. Supervised at all times, and off the furniture.
We operate 24hr CCTV.
Leave on time. Overstay past your end time and your booking is adjusted automatically, then charged retrospectively.
Give the emergency procedures a read before your first session.
In the event of a fire or emergency, refer to the Fire Evacuation and Emergency Procedure.
Your membership includes our programme of creative industry events across all Qube locations — whichever site you call home.
Playback listening sessions, masterclasses, networking nights, Meet Your Match and other industry moments — there's something on every month. Everything upcoming is listed on the app homepage, and the monthly events email carries the full schedule.
There are over 700 members in the Qube community. Introduce yourself, ask a question, share an opportunity or start something on the Community Discussion Board in the app.
Every Qube has a story.
Questions left, or want a little extra support? You're always welcome to book an onboarding session.
We'll walk you through the Qube app, how booking works, and the tips and features that get the most out of your membership.
Book one any time via the Events page in the Qube app.
On site and happy to help
Got an idea for an event or a partnership? We're all ears.
Fill out the relevant form below with as much detail as you can — the idea, preferred location, proposed dates and expected attendance. It helps the team review and come back to you quickly.
Want to host a private event at one of our locations? Drop us an email with a few details.
How do I book a studio?+
Log into the Qube app, tap the basket in the middle of the bottom bar, and choose your studio and time.
How far in advance can I book?+
It depends on your membership tier.
How do I cancel a booking?+
Open the booking in the Qube app, hit cancel and confirm. You can't cancel within an hour of the start time.
Will my credits be refunded if I cancel?+
If you cancel in the same month you made the booking, credits return to your account automatically. If the booking was made in a previous month, that month's allowance is no longer available, so there's no refund.
Can I get credits back if my session finishes early?+
No — bookings are final and can't be cancelled or amended once underway.
What happens if I overstay my booking?+
Let a member of staff know and credits will be deducted from your account to cover the additional time.
Where do I check my credit balance?+
In the Qube app — scroll to the bottom of your homepage to see what's remaining this month.
How do I buy extra credit packs?+
Tap the shopping basket in the app and select Buy a Product. Choose the pack you need and purchase — credits land on your account immediately and roll over for three months.
How do I register guests before a session?+
Add them via the Attendees section on the booking form. Tap Invite Attendees and enter their name, email and phone number.
How many guests can I bring?+
Our lounge and co-work space welcome up to 3 guests. For a studio, check the app for that room's guest limit.
Can I leave my guests at Qube if I go?+
No. You're responsible for your guests and should be with them at all times while on site.
What if we exceed the room capacity?+
You'll need to move to a studio that fits everyone, subject to availability — it isn't guaranteed. Plan sessions accordingly to avoid disruption on the day.
Can I book for a friend or client if I won't be there?+
No — your membership is for you alone. If you need multiple cards and access for clients, upgrade to the Partner tier.
What are the staffed hours across the sites?+
Hackney is self-service with no staff on site, but reachable via the Help Desk in the app or the helpline (07521 776869), both monitored 10:00–18:00 every day.
Canary Wharf and West are staffed 9:30–19:00 on weekdays and 10:00–18:00 at weekends.
Does my membership work across all Qube sites?+
Hackney members have multi-site access automatically, at no extra cost. Members at other sites can request the upgrade for an additional 10% per month. Multi-site members use their credits freely at any Qube site.
How can I put my account on hold?+
If you want to stay a member but won't use your monthly credits for 30 days or more, you can put your account on hold. Schedules change — this is designed to keep your membership wherever your career takes you.
Terms & conditionsI've lost my membership card — what now?+
Let a member of staff know. A £20 charge is added to your monthly invoice to cover the replacement.
How often are member events? Do I pay?+
Every site hosts at least one member event a month, included in your membership. Reserve tickets and see what's coming up in the Events section of the app.
Is there anywhere I can reach the community?+
Yes — post on the discussion board. It's a good place for site updates and for finding members looking to connect and collaborate.
How do I contact Qube staff via the app?+
Tap the three dots on the bottom-right toolbar and select Help Desk, then the + button, and complete the form to create a ticket.
Where can I see bookings, invoices and credits?+
Tap the compass icon at the bottom left of your screen for everything in one place.